Club Marconi this week introduced the leading technology platform, OK2PLAY?
Australian tech developers, GPT, built this cutting edge platform that prompts patrons to respond to the question, “OK2PLAY?”.
Patrons respond using the press of a button or the scanning of a QR Code, that are positioned throughout the venue.
Patrons who respond yes will have a relatively unchanged experience.
For those feeling uncertain, the OK2PLAY? technology triggers a discreet and private in-venue response from staff to assist, and these patrons are then linked with support services as required.
“When we started to see this being developed and the program coming into its initial stages, we were interested in the platform for the Club, staff, patrons, members and for the community,” Matthew Biviano, CEO, Club Marconi explains.
“We need to create a sustainable model for the long term, so when we saw this as an opportunity to provide another layer of extra protection for our members, patrons and community, there was no second thought. This was a program we wanted to get on board with.
“Having held different positions throughout Club Marconi from Operational roles through to Management, I know that this is absolutely a fundamental part of the roles and responsibilities of the Club. This system has been built into our processes and procedures and if someone does volunteer that they need some assistance, we are there to facilitate.
“Not everyone is comfortable in that initial period that they are reaching out for assistance. Sometimes they are not confident or sure on how to approach for help and this program will give another discreet or immediate way that is comfortable to them. Then that helps facilitate that next level of assistance,” Mr Biviano continued.
“It takes a lot of energy, and it is a form of bravery to step up and say ‘I need help’, and to raise your hand to ask for that help, is quite a big move. So the fact that they can harness that, and say today is the day for help, and there are no barriers, is a wonderful thing, and we are here to help people.
“The visual prompts throughout Club Marconi are imperative and it brings it to a conscious level that there are trigger points around the venue that if a member or patron are having a second thought or having a bad day, can say, ‘I have a prompt there, I can click on that QR code and get the necessary assistance I need’.
“Whatever help that might be, we are here for the members, patrons and the community,” Mr Biviano concluded.
